Constantly in and out of meetings? Out of town? Or even on the go? If you are like most business professionals that pack their day in with many appointments, events, and more, you can now sleep easier at night. The Mitel Communicator gives you the ability to manage call handling preferences so that you never miss a call.
We believe that Mitel’s call handling modes are one of the most valuable features of this system, but they are often unused. Many users do not know about this innovative system and end up making their day more complicated.
What is call handling?
Call handling is the management of incoming and outbound phone calls, messages, and more. With the Mitel Communicator, this is made extremely simple. In other communication systems, managing your calls would have to be done through the provider. With the Mitel Communicator, you can manage your incoming and outbound call preferences right at your desktop. The Communicator system gives your business the opportunity to:
- Inform clients and coworkers of your schedule
- Route incoming calls to any phone
- Send specific calls to voicemail, and much more
Why is this beneficial to your business?
Utilizing your Mitel call handling preferences can help:
- Provide better customer service
- Improve sales capabilities
- Save time managing missed calls
- Act as a reminder system for clients’ appointments, and much more
How it works
The Mitel Communicator allows users to change their mode from a simple drop-down menu. The Communicator system will automatically set your call handling mode to standard. Going into your system’s options and preferences allow you to customize up to five call handling modes.
These modes are labeled:
- Standard
- In A Meeting
- Out of Office
- Extended Absence
- Custom
In each of these modes, you can use them to notify callers why you have missed the call. Use them for when you are on a vacation, when you have stepped out of the office, or anything that you wish. What makes these five call handling modes so great is that you can easily switch between them. Once you record your message, it will be saved in that mode until it is changed. This eliminates the need to change your message over and over again. With these five modes, calls will not be missed, overlooked, or lost.
Another great feature of this system is the ability to reroute phone calls. If you are like many professionals that are constantly running from meeting to meeting, this was meant for you. With each of the modes that we talked about above, you can reroute calls to different numbers. Say you were leaving the office to meet with a colleague, but you are waiting for an important sales call. You can set your business line to forward that call to your personal line. This will keep you connected to your work no matter where you are.
As your business grows larger and larger, there is a higher need for unified communications. Connect your business to more customers in better, more personal communication. By using your Mitel Communicator’s call handling services, you will make better connections and better business.