Your small business relies on strong communication. Don’t let poor functionality from your current phone system keep your business from growing. VoIP phones are used by more and more small businesses because of their many advanced capabilities. Some of their features can help your everyday operations without the need to hire help.
What are these features? Keep reading to find out how the top 10 ways a VoIP phone system can help your small business.
1. Door Buzzer
Did you ever think that a phone system could upgrade your security? With a VoIP phone system, you can integrate a connection to your business’s analog door phone so that you can have a two-way call with the visitors at your door. This way, you will know exactly who is coming in and out of your business. This is also a great way for you to keep focused. Minimize trips back and forth to the door with a simple calling feature.
2. Call Routing
Constantly on the go? With VoIP systems, you can take your calls with you wherever you go. If you answer a call in the office, you can have it transferred to your mobile to continue your conversation on the go.
If your secretary is permanently in the office, but you are out on the go, you can still receive your calls. Don’t be boxed into the confined quarters of your office ever again. Get on the move without worrying about missing calls to your office line.
3. Voicemail Transcription
If you are like most, you have to replay messages time and time again to catch the callers name and number. With the voicemail transcription feature on VoIP phones, you will never have to reach for a pen and paper again. Your phone will transcribe your voicemails into emails and send them to your preferred address.
If you do not have a secretary permanently in the office, this can save you time going back and forth to hear messages. They will be delivered right into your email’s inbox so that you can access them from wherever you are.
4. Holding Music
If your business has a lot of incoming calls, this can be a great feature to keep your clients on hold. Instead of listening to silence, horrible elevator music, or even a prerecorded message, a VoIP phone system gives you the opportunity to play music for your holding customers.
5. Uses Bandwidth
Your VoIP phone not only makes calls, but also tracks them. Its cloud-based service can provide you with bandwidth utilization that allows you to view the data you are using over a set period of time. View your company’s call history, data usage, destination and more with this state-of-the-art feature.
6. Call Screening
One of the most basic calling features that every business needs is call screening. This allows you to view the name or the phone number of the person calling. Know exactly who is calling your business.
7. Employee Coaching
A new feature that is truly a hidden gem is coaching tools. This allows you or your managers to be on the line while your new employees are conversing with a potential customer. With this feature, you are able to provide assistance to your employee on the line without the customer knowing. This can be a vital tool for training new receptionists and sales representatives.
8. Menus
Your VoIP phone allows you to set up an interactive menu that callers can choose from to be directed to the appropriate representative. This allows for a better experience for the caller and can eliminate the need for a hired phone attendant.
9. Easier Phone Conferencing
One of the main benefits of VoIP phones is the easy to use phone conferencing. A phone conversation with many individuals can be overwhelming and can get messy easily if it is not properly organized. The phone conferencing feature allows you to manage invitation, muting, “hand-raises”, and more with a few clicks of a button. With this, you will be able to get the most out of your phone conferences.
10. Do Not Disturb
This feature does exactly what you would think. The do not disturb function allows your phone calls to be directed so that you can focus during meeting, lunches, and other times of need. You will be able to set a place for your callers to be directed. Choose between voicemail, mobile line, and more.
If your small business is looking to expand its productivity, a VoIP phone system can be a great tool. We hope that these 10 VoIP tips will help you see the great benefits that this easy to use system can have for your business.